Refund policy

Returns

We want you to love every book you order from us but if something isn't right, you're welcome to return unused and undamaged items within 14 days of delivery. Simply get in touch at general@claraslittlelibrary.com and we'll confirm the return address and guide you through the next steps.

Please note that items must be returned in their original packaging. Return postage is the responsibility of the customer, a trackable shipping service is required and proof of postage must be retained. We cannot accept responsibility for items lost in transit. 

Faulty or Incorrect Items

If your order arrives damaged or we've sent the wrong item, please contact us straight away so we can put things right. Email us at general@claraslittlelibrary.com with a photo of the issue so we can quickly help you with your query and make it right! Every situation is a little different, so we'll review each case individually and work to find the best resolution for you.

Non-Returnable Items

We're unable to accept returns on items that have been used, damaged after delivery, or returned without their original packaging. Items returned outside the 14 day window will not be eligible for a refund. If an item is returned to us in an unsuitable condition, we reserve the right to decline the return and send the item back to the customer at their cost.

Sale Items

Sale items are final sale and cannot be returned or refunded unless they are faulty.

Refunds

Once we've received your return and confirmed it meets the above conditions, we'll process your refund within 3–4 business days. Refunds are credited back to your original payment method. Please note that original shipping costs are non-refundable.

Still have questions?

We're always happy to help, just drop us a message at general@claraslittlelibrary.com and we'll get back to you as soon as we can.